Information We Collect

Personal Information

Name, phone number, email address, and related service information when you request therapy services or communicate with us.

Payment Information

Limited billing information when required for services.

Technical Information

IP address, browser type, and access times when visiting our website.

Cookies

Used to enhance website functionality and user experience.

How We Use Your Information

• To respond to inquiries and provide therapy services
• To schedule and confirm appointments
• To send follow-up messages
• To answer client questions
• To comply with legal and regulatory obligations

No Sale or Transfer of Consumer Data

We do not sell, share, rent, or transfer consumer personal data, including SMS consent and phone numbers, to any external organizations for any purpose.

Mobile opt-in data and consent information are never shared with third parties or affiliates for marketing purposes.

Data Protection and Safeguards

We maintain administrative, technical, and physical controls to prevent unauthorized access, use, or disclosure of personal information, including:

• Secure data encryption
• Access controls and authentication procedures
• Secure messaging platforms
• Routine security reviews and monitoring

SMS Terms & Conditions

SMS Consent Communication

The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Partners in Therapy, you may receive messages related to:

• Appointment scheduling and confirmations
• Follow-up messages
• Service-related updates
• Responses to inquiries
• Account or billing-related matters

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your follow-ups or appointment reminders.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if messages are sent domestically or internationally.

Opt-In Methods

• By filling out a paper form
• By completing an electronic intake or consent form
• By checking the SMS consent box on our forms

Opt-Out Method

You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive or by contacting us directly to request removal from our messaging list.

Help

If you are experiencing issues, you can reply HELP to any SMS message or contact us directly using the information below.

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or contact us directly.
• Message frequency may vary.

Internal Employee SMS Communications

Partners in Therapy also uses SMS messaging for internal employee-to-employee operational communication, including scheduling coordination, administrative updates, and time-sensitive business matters.

Employee SMS consent is obtained through a signed Employee SMS Communication Consent Form during onboarding or documented internal HR acknowledgment.

Employees may opt out of internal SMS communications at any time by replying STOP or notifying Human Resources.

Employee SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.

Contact Information

Your Rights

You may request access to or correction of your personal information by contacting us.

You may opt out of SMS communications at any time by replying STOP or CANCEL.

Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.